Refund policy

Our 30-day satisfaction guarantee

Your first order with Tibico is covered by our 30-day satisfaction guarantee. We're so confident you'll love Tibico that we want to make trying it as easy as possible. So if you're not completely satisfied with your first order, we'll refund you. There's no need to send anything back.

The guarantee covers your first order only. If your first order is a subscription, it covers that first delivery. It doesn't cover later orders or subscription renewals.

How to claim

1. Email support@tibicohealth.com within 30 days of placing your first order. Include your full name and the email address you used to place your order.

2. We'll send you a short questionnaire. It only takes a couple of minutes, and your answers help us improve. We need it back before we can process your refund.

3. Once it's back with us, we'll refund what you paid for the drinks to your original payment method.

Good to know

- Delivery charges are not refunded.
- You don't need to return anything.

If something isn't right with any order

If a bottle arrives damaged, something is missing, or a drink isn't as it should be, email support@tibicohealth.com within 7 days of delivery, with a photo if you can. We'll happily send you a replacement.

Your legal rights

This guarantee is in addition to your legal rights as a consumer. It doesn't affect them.

Questions?

Email support@tibicohealth.com and we'll get back to you as soon as we can.